Woolby Wool Slippers are soft, comfortable, flexible, breathable, free of chemicals and handmade in the USA from 100% natural fibers such as reclaimed wool sweaters, cashmere, and genuine suede leather jackets. The soft wool fibers and suede leather bottoms are perfect combinations for promoting healthy growing feet, maintaining constant flexibility, comfort and traction for babies and toddlers learning how to crawl or walk. The wool fiber molds to your feet like a second skin, and offers a cozy and secure fit. We are passionate about making minimalist & eco-friendly footwear for babies, toddlers, kids, youth, men and women!
Woolby is opened to answer any questions that you might have about our products. If you are unable to get answers to your questions from our FAQ lists below, Please contact us at firstname.lastname@example.org.
1. How do I care for my wool apparel and accessories?
Felted wool sweater slipper boots, hats & mittens should be hand or machine washed cold on the gentle cycle, re-shaped and air dried. Merino wool interlock diaper covers should be hand washed in lukewarm water with a wool wash bar that is enriched with lanolin. Lanolize brand new wool covers before use and occasionally thereafter when needed.
2. Where can I purchase products?
3. Can I make a request for custom Orders?
We do accept custom orders on all of our products. If you are interested in specific sizes and color schemes that are not available for sale, please inform us. We will do our best to satisfy your needs. We require 15% upfront payment to reserve your order. There will be a 15% re-stocking fee on cancelled items. Please keep in mind that custom orders have a longer turn around time of 1-2 week.
4. Can I provide my own materials to be crafted into apparel or accessories?
You are more than welcome to provide your own materials to be crafted into any of the products that we currently have for sale. We will offer you a 15% discount off your purchase with us.
5. Do you accept charitable donations of wool sweaters and leather?
We accept charitable donations of 100% wool sweaters and genuine suede leather jackets. We will issue you a 15% discount off your future order.
6. Do you accept wholesale accounts?
We accept wholesale orders on all of our products. If you are interesting in partnering with Woolby, please inform us. We will respond to your request within 48 hours. We look forward to establishing a long-term relationship with your business.
7. What forms of payment do you accept?
We accept major credit cards, Paypal and Woolby gift cards. Payment is required within 3 days of purchase.
8. How long will it take for my product to arrive?
Items bought in the USA will be shipped within 2-3 business days after receiving your successful payment. They will be shipped via USPS First Class or Priority Mail. International items will be shipped via USPS First Class with delivery confirmation. Please expect your order to arrive within 2-3 weeks. International customers are responsible for customs charges. Please take advantage of purchasing insurance for your items. In the event they become missing during USPS transit, having insurance will allow you to file a claim with the USPS to recover your funds.
9. What is your return Policy?
Woolby wants new and existing customers to have the utmost satisfaction with their purchase. If you are dissatisfied with your order, you can return it within 14 business days for a full refund, excluding shipping. Customers are responsible for return shipping cost. Full refund will be given on defective items returned within 14 days of receipt.
10. Custom Order Refund Policy?
There will be no returns on custom orders, unless defective. Clothing and accessories should be in their original condition. Please make sure you are comfortable with your purchase and take accurate measurements before placing your order.
11. Are wool fibers warm, safe, and non-itchy?
Unlike synthetic materials, wool is taken from sheep fleece, and is considered to be a natural fiber that is soft, safe, breathable, biodegradable and renewable. It has the amazing ability to absorb up to 30 percent of its weight in moisture without ever feeling damp. Another important aspect of wool is that it regulates the body’s temperature, which means the wearer feels warm during winter and cool during summer. Merino Wool, Lambswool, Cashmere, Pure Wool, and Angora are very soft, comfortable and non-itchy. 100% Wool or Shetland Wool might cause itching sensation against your skin. If you are allergic to wool, the best recommended wool fibers to be used are Merino Wool, Lamb’s Wool, Cashmere, Pure Wool or Angora.