Return Policy

I want new and existing customers to have the utmost satisfaction with their purchase. If you are dissatisfied with your order, you can return it within 14 days for a refund. Shipping charges are NOT refunded. Customers are responsible for return shipping cost. Please notify me within 72 hrs if there is a problem regarding your order. FOR RETURN INFORMATION, please contact me at info@woolby.com

If I happen to make a mistake with your order, you will receive a replacement including shipping cost. Please contact me to receive a return shipping label. Items returned after the 14 days time frame will incur a 15% restocking fee. Footwear should be in the original condition and must not be visibly worn. NO RETURNS/EXCHANGE AFTER 20 DAYS. I cannot accept any returns or exchange after 20 days.

I will offer a one time exchange for items mistakenly bought in the wrong size. Please notify me within 72 hrs if there is a problem regarding your order. Customers are responsible for all shipping charges. There will be a 15% re-stocking fee for all exchanged items returned for a refund. Please make sure you are comfortable with your purchase and take accurate measurements before placing your order. NO RETURNS/EXCHANGE AFTER 14 DAYS FOR EXCHANGED ITEMS.

CUSTOM ORDER REFUND POLICY
There will be no returns on custom orders, unless defective. Please make sure you are comfortable with your purchase and take accurate measurements before placing your order.

In stock footwear returned for custom made items will be refunded excluding shipping cost. A custom listing will be created including additional custom fees.

MADE TO ORDER REFUND POLICY
There will be no returns on made to orders, unless defective. Please make sure you are comfortable with your purchase and take accurate measurements before placing your order.

CLEARANCE
There will be no returns for exchange or refund on clearance items. Please make sure you are comfortable with your purchase and take accurate measurements before placing your order.

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